FAQs

CAN I CANCEL MY ORDER?

If you wish to cancel your order please email info@Papiyonlashes.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed. 

CAN I MAKE CHANGES TO AN ORDER?

Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact CS@PapiyonLashes.com to submit a cancellation. Once the order is canceled please place an order with the correct items.
HOW LONG DOES MY ORDER TAKE TO PROCESS?
Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders. 
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments.  

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Papiyon Lashes accepts Cashapp, Visa, MasterCard, American Express and Discover. All transactions will be processed in USD.

 

Applying Lashes 

HOW DO I APPLY FALSE EYELASHES?

  1. Carefully remove first lash from lash tray.
  2. Hold the lash against your lash line to measure the length of your eye. 
  3. Trim the lash strip where it extends from your outer corner. 
  4. Curl your eyelashes.
  5. Apply lash adhesive along the lash band and allow glue to sit for about 40 seconds or until glue becomes tacky.
  6. Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner and outer side.
  7. Apply mascara (optional) and/or apply liner to fill in any gaps.
HOW MANY TIMES CAN YOU REUSE A PAIR OF FALSE EYELASHES?
The lashes are made to last through multiple wears. General use will yield 10+ uses on average. Well maintained lashes will yield more uses. (TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) Store them back in their tray to maintain their natural shape.)
HOW DO I REMOVE MY FALSIES?
There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at its base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort when the lash is applied properly and not applied to your natural lash. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.

HOW DO I CARE FOR MY FALSIES?

The lashes are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:

  1. Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
  2. When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash.
  3. Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.